Epsilon 2 Softshell Women FAQ

Question 1

Can you assist with designing a custom logo for the jacket?

Accepted Answer

Our team provides support with design to ensure your branding fits perfectly on the jacket.

Question 2

What is the typical production lead time once an order is approved?

Accepted Answer

Production usually takes between three to six weeks from the moment you approve the quote, with possible options for faster delivery.

Question 3

Do you offer samples so I can check the material and fit before placing a full order?

Accepted Answer

Yes, we provide product samples to allow you to evaluate the jacket’s quality before committing to bulk orders.

Question 4

How does the fabric of the jacket perform in varying weather conditions?

Accepted Answer

The H2XTREMEÆ softshell fabric is weatherproof, breathable, and wicks moisture, ensuring warmth and comfort during active use.

Question 5

What file types do you require for print-ready artwork?

Accepted Answer

We accept vector files in AI, EPS, and PDF formats, and our team checks each file before production to ensure quality.

Question 6

Where do you ship the products from?

Accepted Answer

We ship from our office and warehouse in Stockholm or directly from the print facility, according to your delivery needs.

Question 7

Can you tell me about the jacket’s design features that enhance mobility?

Accepted Answer

This softshell has mechanical stretch fabric along with articulated shoulders and elbows, allowing for unrestricted movement during activity.

Question 8

How soon can I expect to receive a detailed price quote for my order?

Accepted Answer

Typically, we provide a quote within 24 hours, including a visual that shows your logo and chosen colours on the jacket.