Americano Grande Thermos Mug 350 ml FAQ

Question 1

Can I use this mug in the microwave?

Accepted Answer

Yes, it is both microwave and dishwasher safe, making it practical for daily use.

Question 2

How soon can I expect to get a quotation for this product?

Accepted Answer

Usually, our team provides a quote within 24 hours, accompanied by a visual featuring your logo and colours.

Question 3

Do you supply samples for evaluation before placing a larger order?

Accepted Answer

We do offer samples so you can assess the quality and design before deciding on bulk quantities.

Question 4

What is the typical production lead time after order confirmation?

Accepted Answer

Production generally takes between 3 to 6 weeks once the quote is approved, with express options available occasionally.

Question 5

Is assistance available for designing the customised logo on the mug?

Accepted Answer

Our Scantra team helps you through the design process to ensure your branding is correctly applied.

Question 6

What format should the artwork for printing be in?

Accepted Answer

Please provide print-ready artwork in vector formats like AI, EPS, or PDF; we also verify all files before production.

Question 7

Where can you deliver the mugs?

Accepted Answer

We ship to your desired location, either directly from our Stockholm office and warehouse or from the print facility.

Question 8

What kind of lid does this mug have?

Accepted Answer

It includes a twist-on lid for secure closure and easy handling.