Port 18W 2 Port USB Charger EU FAQ

Question 1

Can this charger be used in the United Kingdom?

Accepted Answer

This particular charger is not designed for use in the UK, as it features an EU 2-pole wall adapter.

Question 2

What charging technologies does this adapter support?

Accepted Answer

It supports Quick Charge 3.0 and Power Delivery technology, enabling faster charging for compatible devices.

Question 3

How many USB ports does this charger have and what types are they?

Accepted Answer

The charger comes with two Type A ports and one Type C port, providing versatile charging options.

Question 4

Does Scantra offer help with creating customised designs for this charger?

Accepted Answer

Our team can assist you in designing customised branding to make sure your logo and message look perfect on the charger.

Question 5

What file formats should my artwork be in for printing?

Accepted Answer

Please provide artwork in vector formats such as AI, EPS, or PDF. We also review all files before production to ensure quality.

Question 6

How quickly can I expect to receive a quote for this product?

Accepted Answer

Typically, a quote is provided within 24 hours, including a visual representation of how your logo and colours will appear on the charger.

Question 7

Is it possible to order samples before placing a large order?

Accepted Answer

Yes, we provide samples so you can check the product’s quality and design before committing to bulk orders.

Question 8

What lead time should I expect for production after approving a quote?

Accepted Answer

Production usually takes between 3 to 6 weeks after you approve the quote, although express options may be available.

Question 9

How does shipping work for this charger?

Accepted Answer

We can deliver your order wherever you want, either directly from our Stockholm office and warehouse or from the print facility for your convenience.