Powerflat Flat Power Bank 4000mAh FAQ

Question 1

How can I get help with the design for branding on this power bank?

Accepted Answer

Our team offers support to ensure your branding is well placed and fits the product's design perfectly.

Question 2

What file formats are accepted for print-ready artwork?

Accepted Answer

We accept vector files such as AI, EPS, or PDF, and we always check these files thoroughly before production begins.

Question 3

Is it possible to receive a sample before placing a large order?

Accepted Answer

Yes, we provide samples so you can assess the quality of the power bank before committing to bulk orders.

Question 4

What is the typical production time after confirming the order?

Accepted Answer

Production usually takes between three to six weeks following approval of the quote, although express options may be available.

Question 5

Does the power bank support charging all smartphones?

Accepted Answer

It is designed to provide an output current of DC5V/1A, suitable for most smartphones requiring standard charging.

Question 6

How soon can I expect a quote once I request it?

Accepted Answer

You can typically receive a detailed quote within 24 hours, including a visual showing your logo and chosen colours.

Question 7

Where do you ship orders from?

Accepted Answer

We ship directly from our Stockholm office and warehouse or from the print facility, depending on your delivery location.

Question 8

What is included with the power bank?

Accepted Answer

The product comes with a USB cable featuring a micro USB plug and an indicator light to show charging status.